A phone line that picks up, in English and Croatian.

Our voice agents answer every call, take the details, read them back and leave a clean record: a booking in your calendar or a ticket with the transcript.

How it works

A call comes in, in English or Croatian, at any hour.
The agent verifies the caller when needed, takes the details and reads them back.
It books into the calendar (or offers the waitlist), or opens a ticket.
The transcript and a summary go to your team.

It transfers to a person when the call needs one.

What the voice agent does with each call, step by step.

Receptionist

Tansywell Physio, a physiotherapy clinic: a patient calls, the voice agent books the visit, and it lands in the calendar. Fictional customer.

The problem: The phone rings while every therapist is with a patient, and a missed call is a missed booking.

What it does, in three steps

1 A patient calls to book a visit A patient calls about a sore knee and asks for Thursday, around five.
2 17:00 taken: books 18:00, waitlist for 17:00 Thursday 17:00 is taken, so the agent books 18:00 and puts her on the waitlist for 17:00.
3 Summary and booking in the dashboard The clinic’s dashboard shows the call with its summary, and the booking is already in the calendar.

Sample data: Tansywell Physio is a fictional clinic, and the call is scripted between fictional parties and shortened. The call is in English; the agent also takes calls in Croatian.

Tested with: Calls that must not end in a booking: outside working hours, on a full day, or with a caller who changes their mind; and every booking checked against the calendar after the call.
Built from: A voice agent, the clinic’s calendar with working hours and capacity, a waitlist, and a dashboard with each call’s transcript and summary.

Support line

Holtwick, a facilities maintenance company: a caretaker calls about a leak, and the agent puts a work order on the board. Fictional customer.

The problem: Calls about a stuck lift or a leak come in at any hour, and details get lost between the call and the job.

What it does, in three steps

1 A caretaker calls about a leak A caretaker enters his site code and reports water coming through the car park ceiling.
2 Asks, reads back, opens a work order The agent asks follow-up questions, reads the problem back and opens a work order once he confirms.
3 On the board: P1, crew, transcript The work order lands on the board with priority P1, the plumbing crew, a deadline and the transcript.

Sample data: Holtwick is a fictional company, and the call is scripted between fictional parties and shortened.

Tested with: Calls that must not open a work order: a caller who cannot be verified, a building the company does not look after, or too few details to act on.
Built from: A voice agent, caller verification, a work order service with priorities, and the maintenance team’s board with the transcript.

How our voice agents work

The same rules on every line we build for.

What it does: Answers in English or Croatian
Verifies the caller when the call needs it
Takes the details and reads them back
Books into your calendar, or opens a ticket with the transcript
Handoff: It transfers the call to a person when the call needs one, and every call it takes leaves a transcript and a summary for your team. It tells callers they are talking to an AI assistant.
Tested with: Every build comes with its own tests: scripted test calls with wrong details, full days, unclear answers and callers who switch language, and every booking and ticket checked after the call.
Built from: A voice agent in English and Croatian, your calendar or ticket system, caller verification where the call needs it, and a dashboard with calls, transcripts and summaries. You own the data and the off switch.

Tell us what your callers need

Bookings, support calls or both: describe your line and what it should handle.

Ask for a demo

We reply within 2 working days, in English or Croatian.